|
"Support" means (i) management of the Hosting Service by a service delivery team, (ii) availability of live support during Business Hours, or as covered by a specific Service Contract; and (iii) use of the GETPAID GROUP customer portal/email support system.
I. Payment for services
Payment Terms
All payments for this service are made upfront and in full, unless otherwise stated. We will start the project within 72 hours of receiving the initial payment.
Refund Policy
All deposits paid are NON-REFUNDABLE except where there is a breach of contract by GetPAID Group or the contract is terminated under Clause 10.1.The refunded portion will be equivalent to no more than the initial deposit less a project set up fee equal to 30% of the project value or 3-monthly payments, whichever is greater.
Customers may be refunded amounts paid that exceed the deposit, after submitting a formal written request to sales@getpaidsuite.com. All refunds will be made at the discretion of GetPAID Group. No refunds will be processed after 75% of the engagement or project has been completed and approved by the customer or customer’s representative.
Price Changes
All price changes will be communicated at least seven (7) business days before the change takes effect. Communication will be sent to the customer email on file. The customer is responsible to ensure that the primary email is current and accurate. No price changes shall apply to Fixed Project Cost engagements.
Engagement Models
Fixed Project Cost - This is where we embark and project with a fixed scope, fixed cost with defined end time. A quotation is provided at the beginning of the engagement and any changes in scope will require a change in price.
Ongoing Project - Pay For Time & Material - This is where we work with you on an ongoing basis to digitally transform your operations. In this model a payment is made upfront for specific value of services. From this deposit we tackle things that are of priority to the business and deduct from the balance as services as rendered. This option supports quick turn around and less administrative overheads when authorizing work to be done.
Mode of Payment
Client can make direct their payments to our bank account:
|
JMD Account
Name of Bank: National Commercial Bank
Account#: 404439634
Account: GetPAID Group Limited
Account Currency: JMD
Account Type: Checking
|
USD Account
Name of Bank: National Commercial Bank
Account#: 404439642
Account: GetPAID Group Limited
Account Currency: JMD
Account Type: Checking
|
Or make payment via credit card here https://mobileedge.getpaid.app/
For any inquiries about anything, please feel free to reach us on:
Email: sales@getpaidsuite.com
Call: 1 (876) 572-3430
3. OUR OBLIGATIONS
Contingent on your satisfaction of GETPAID GROUP payment approval criteria, GETPAID GROUP will provide the Hosting Service to the standards stated in the Service Level Agreement(s) for the term of the Agreement. GETPAID GROUP will also perform those Supplemental Services that we agree with you in writing to perform.
4. YOUR OBLIGATIONS
You must use reasonable security precautions in light of your use of the Services, including all upgrade and security patches provided by web applications installed and/or running under our Service. This also includes encrypting any PII transmitted to or from, or stored on, the GETPAID GROUP servers or storage devices you use. You must comply with the laws applicable to your use of the Services and with GETPAID GROUP Acceptable Use Policy. You must cooperate with GETPAID GROUP reasonable investigation of Service outages, security problems, and any suspected breach of the Agreement. You must provide GETPAID GROUP with accurate information to help GETPAID GROUP determine if any tax is due with respect to the provision of the Services. You are responsible for keeping your billing and other account information up to date. You are required to pay invoices according to your payment terms for the Services stated in the Service Contract(s) or other agreement between us.
5. UNAUTHORIZED ACCESS TO YOUR DATA OR USE OF THE SERVICES
GETPAID GROUP will use commercially reasonable efforts and industry accepted methods to ensure the reliability and security of our Services, but GETPAID GROUP is not responsible to you for unauthorized access to your data or the unauthorized use of the Services. You are responsible for the use of the Services by any employee of yours, any person to whom you have given access to the Services, and any person who gains access to your data or the Services as a result of your failure to use reasonable security precautions, even if such use was not authorized by you.
6. TERM
The duration of the initial term of this Agreement is stated in the Order ("Initial Term"). The Initial Term shall commence on the earlier of: (a) the date upon which GETPAID GROUP receives the completed Agreement from the Customer; and (b) the date upon which Customer's first payment as set out in the Agreement has been received by GETPAID GROUP (in accordance with the payment provisions set out in this agreement).
Unless this Agreement is earlier terminated in accordance with the provisions hereof, this Agreement will, at the conclusion of the Initial Term, automatically renew for successive terms of equal length to the Initial Term upon the same terms and conditions as those specified herein.
7. HOSTING FEES
7.1 Your first invoice will include the initial one time setup fee and the first monthly/quarterly/semi-annual or annual recurring fee from the Service Commencement Date. We will require you to pay this initial invoice before beginning the Hosting Service. Following the Service Commencement Date, recurring fees will be billed in advance on or around the anniversary of the Service Commencement Date. Non-recurring fees, such as bandwidth overages, will be billed monthly in arrears. Fees for any Supplemental Services will be billed in the amounts and at such times as we agreed with you in writing.
7.2 Fees are due on receipt of invoices. Any account 30 days past due, for any reason, will have a late fee of $25 USD or 1.5%, whichever is greater, added to their outstanding balance. Accounts 60 days past due are subject to account suspension and a $100 USD reactivation fee (on top of previous late fees and past due amounts). Repeated late payments will result in full account termination and deletion without the possibility of reactivation. Returned checks and declined credit cards will also be charged a $25 USD non-sufficient funds fee.
If an account is terminated, there is NO possibility that it can be restored or its data recovered. GETPAID GROUP shall not be liable to the Customer or any other third party for any consequences of a Customer's account being terminated.
7.3 Following expiration of the initial term, we may increase the fees for the Hosting Service with thirty days advance written notice unless you have agreed to a fixed renewal term.
7.4 If GETPAID GROUP is required by law to pay taxes on the provision of the Service, you must pay GETPAID GROUP the amount of the tax that is due or provide GETPAID GROUP with satisfactory evidence of your exemption from the tax. Fees must be paid in US Dollars. Invoices that are not disputed within 180 days of invoice date are conclusively deemed accurate.
8. CHANGES TO THE ACCEPTABLE USE POLICY
We may change our Acceptable Use Policy to add restrictions on your use of the Services provided that any new restrictions are reasonable and consistent with hosting industry norms. Any changes to the AUP made during the term of your Agreement will become effective to you upon the first to occur of: (i) renewal, (ii) your execution of a new/additional Service Contract for your configuration that incorporates the revised AUP by reference, or (iii) thirty days following our notice to you describing the change.
If a change to the AUP materially and adversely affects you, you may terminate the Agreement by giving us written notice of termination on such grounds no later than thirty (30) days following the date the change became effective to you. We will not charge you an early termination fee for a termination on such grounds. If you terminate your Service because we have modified our AUP in a way that adversely affects you, we may decide to waive that change to you and keep your Agreement in place for the remainder of the term.
9. SUSPENSION OF SERVICES
You agree that we may suspend Services without liability if: (i) we reasonably believe that the Services are being used in violation of the Agreement; (ii) you don't cooperate with our reasonable investigation of any suspected violation of the Agreement; (iii) there is an attack on your server(s), your server is accessed or manipulated by a third party without your consent, or there is another event for which we reasonably believe that the suspension of Services is necessary to protect the GETPAID GROUP network or our other customers, or (iv) if required by law. We will give you advance notice of a suspension under this paragraph of at least twelve (12) Business Hours unless we determine in our reasonable commercial judgment that a suspension on shorter or contemporaneous notice is necessary to protect GETPAID GROUP or its other customers from imminent and significant operational or security risk.
10. HOSTING TERMINATION FOR BREACH
10.1 You may terminate the Agreement for breach if we materially fail to provide the Hosting Service as agreed and do not remedy that failure within ten days of your written notice describing the failure, or if we materially fail to meet any other obligation stated in the Agreement and do not remedy that failure within thirty days of your written notice describing the failure.
10.2 We may terminate the Agreement for breach if we discover that the information you provided to us for the purpose of establishing the Services is materially inaccurate or incomplete, or the individual signing the Agreement did not have legal right or authority to enter into the Agreement on behalf of the person represented to be the customer, your payment of any invoiced amount is overdue and you do not pay the overdue amount within four Business Days of our written notice, or you fail to comply with any other provision of the Agreement and do not remedy the failure within thirty days of our notice to you describing the failure. We may also terminate the Agreement for breach if you violate the AUP more than once even if you cure each violation.
11. HOSTING TERMINATION FOR CONVENIENCE
You may terminate the Agreement for convenience at any time on thirty (30) days advance written notice.
12. EARLY TERMINATION FEE
If you terminate the Agreement for convenience or we terminate the Agreement for your breach, in addition to other amounts you may owe, you must pay an early termination fee equal to 3 monthly recurring fees or the equivalent of 3 months payment, unless otherwise stated in a Service Contract.
13. CONFIDENTIAL INFORMATION
Each of us agrees not to use the other's Confidential Information except in connection with the performance or use of the Services, as applicable, the exercise of our respective legal rights under the Agreement, or as may be required by law. Each of us agrees not to disclose the other's Confidential Information to any third person except as follows:
(i) to our respective service providers, agents and representatives, provided that such service providers, agents or representatives agree to confidentiality measures that are at least as stringent as those stated in this Master Services Agreement,
(ii) to law enforcement or government agency if requested, or if either of us reasonably believes that the other's conduct may violate applicable criminal law;
(iii) as required by law; or
(iv) in response to a subpoena or other compulsory legal process, provided that each of us agrees to give the other written notice of at least seven days prior to disclosing Confidential Information under this subsection (or prompt notice in advance of disclosure, if seven days advance notice is not reasonably feasible), unless the law forbids such notice.
14. PUBLICITY
You agree that we may publicly disclose that we are providing services to you and may include your name in promotional materials including press releases and on the GETPAID GROUP Web site. Neither of us may publicly use the other party's logo or other trade or service mark without permission.
15. LIMITATION ON DAMAGES
Warranty disclaimer. Except as expressly provided in our service level agreements, all products and services are furnished by GetPAID Group and accepted by customers "as is", "with all faults," and without any warranty whatsoever. All other warranties, express or implied, including any warranties of title, merchantability, or fitness for any particular purpose, are specifically excluded and disclaimed by GetPAID Group. GetPAID Group does not warrant that any product or service will meet customer's requirements or that it will be uninterrupted or error free.
Limitation of liability. In no event will GetPAID Group be liable to the customer or any other person for any lost profits, lost savings, lost data, or special, consequential, punitive or incidental damages, whether arising out of or relating to this agreement or any product or service furnished or to be furnished under this agreement or otherwise, even if GetPAID Group has been advised of the possibility of such loss or damage.
Notwithstanding anything in the agreement to the contrary, the maximum aggregate monetary liability of GetPAID Group and any of its employees, agent, suppliers, or affiliates, under any theory of law (including breach of contract, tort, strict liability, and infringement) shall not exceed three (3) times the monthly recurring fee payable under the service contract(s) in effect for the configuration at the time of the occurrence of the event(s) giving rise to the claim.
GetPAID Group takes the following precautions to protect customers from system downtime, service outages and data breaches:
System Downtime and Service Outages:
GetPAID Group shall initiate any major version updates to released software through a scheduled maintenance with a minimum of seven (7) days’ notice and the Customer agrees to permit GetPAID Group to perform such maintenance and acknowledge that these maintenances may result in service or system unavailability – during these maintenances no SLAs shall apply. Customer acknowledges that the hardware and architecture requirements may change between versions of the Supported Software and changes to the Hosted System may be required in order to update the Supported Software, including upgrading or adding devices or components which may result in additional fees, and will be communicated and agreed to, prior to the scheduled maintenance activities.
Downtime under this SLA exists when components of the Hosted System are unable to function due to lack of power or a failure to maintain the Uptime Standards, measured from the time an incident is first reported until the affected component(s) are restored, excluding Scheduled Maintenance Windows. The customer is eligible to request a credit of 5% of the monthly fee for the affected components of the Hosted System for each 30 minutes of service downtime, up to 100% of Customer’s monthly fee for the affected components of the Hosted System for a maximum of 3 months.
Response Time SLA
Upon receiving a support request, GetPAID Group shall designate each request according to the following severity categories:
Category: Emergency
Definition: Customer is unable to fulfil its business objectives
Example: Website is unreachable
Initial Response Time: 1 hour (during business hours - 9-5 GMT-5)
Category: Urgent
Definition: Customer’s business objectives are impaired, but not completely obstructed.
Example: Website is up and accessible to customers, but certain non-critical elements are not functioning e.g. unable to access the website backend.
Initial Response Time: 4 hours (during business hours - 9-5 GMT-5)
Category: Standard
Definition: Non-critical issue or some anomalous behavior affecting any new changes
Example: Unable to modify page elements to introduce a new feature.
Initial Response Time: Within end of business day
Data Breaches
Our liabilities and indemnifications are based on the fact that we will implement standard security practices to protect client data services from any malicious intent. Should a client require additional security measures, a request to do so can be submitted in writing to sales@getpaidsuite.com and will be implemented following the acceptance of the additional cost and resources required to provide the services by the client.
Terms Part Of Bargain
Customer acknowledges that GETPAID GROUP has set its prices and agreed to enter this Agreement in reliance upon the Warranty Disclaimer and Limitation of Liability set forth in this Agreement, and that both form an essential basis of the bargained Agreement between the parties.
Data Backup Liability
We are not liable to you for lost data unless and to the extent you purchase data backup Services from GETPAID GROUP and we fail to provide the backup Services as agreed. No other form of warranty is provided. Clients are strongly encouraged to make reasonable efforts to keep their own, local copies of all data related to Services we provide under this Agreement.
16. INDEMNIFICATION
If you, your affiliates, or any of your or their respective employees, agents, or suppliers, is faced with a legal claim by a third party arising out of GETPAID GROUP actual gross negligence, willful misconduct, violation of law, or failure to meet the security obligations required by the Agreement, or a legal claim alleging that the Hosting Service infringes on the Jamaican patent or copyright of a third person, then, subject to the limitations stated in Section 16 above, GETPAID GROUP will pay the cost of defending the claim (including reasonable attorney fees) and any damages award, fine or other amount that is imposed on you as a result of the claim.
If we, our affiliates, or any of our or their respective employees, agents, or suppliers is faced with a legal claim by a third party arising out of your actual gross negligence, willful misconduct, violation of law, failure to meet the security obligations required by the Agreement, violation of the AUP, violation of your agreement with your customers or end users, then you will pay the cost of defending the claim (including reasonable attorney fees) and any damages award, fine or other amount that is imposed on GETPAID GROUP as a result of the claim. Your obligations under this subsection include claims arising out of the acts or omissions of your employees, any other person to whom you have given access to the Services, and any person who gains access to the Services as a result of your failure to use reasonable security precautions, even if the acts or omissions of such persons were not authorized by you.
You must also pay reasonable attorney fees and other expenses we incur in connection with any dispute between persons having a conflicting claim to control your account with us, or any claim by your customer or end user arising from an actual or alleged breach of your obligations to them.
If either of us receives notice of a claim that is covered by this Section, the notice must be promptly forwarded to the financially responsible party.
The party against whom the claim is made will be allowed to choose legal counsel to defend it and to make decisions regarding the defense of the claim, provided that these decisions are reasonable and are promptly communicated to the financially responsible party. The party against whom the claim is made may not settle the claim without the consent of the financially responsible party, although such consent may not be unreasonably withheld. Notwithstanding anything to the contrary in this Section, if we are financially responsible under this Section for claims against multiple customers, we may elect to choose counsel to defend the claims and control the defense of the claims. Amounts due under this Section must be paid by the financially responsible party as they are incurred by the party against whom the claim is made.
17. SOFTWARE
You may not remove, modify or obscure any copyright, trademark or other proprietary rights notices that appear on any software we provide for your use. Unless permitted by the terms of an open source software license, you may not reverse engineer, decompile or disassemble any software we provide for your use except and to the extent that you are expressly permitted by applicable law to do this, and then following at least ten days advance written notice to us.
18. OTHER PEOPLE'S PRODUCTS AND SERVICES
We may provide to you, or arrange for you to purchase or license third party software, services or other products that may or may not be included as part of the Hosting Service, as a Supplemental Service. GETPAID GROUP MAKES NO REPRESENTATION OR WARRANTY WHATSOEVER REGARDING SUCH THIRD PARTY PRODUCTS AND RELATED SUPPORT SERVICES AND AS BETWEEN YOU AND GETPAID GROUP, SUCH SERVICES ARE PROVIDED "AS IS." Your use of any third party software, services, and other products is governed by the terms of your agreement with the third party.
19. WHO MAY USE THE SERVICE
You may resell the Hosting Service and you may permit your subsidiaries and affiliated companies to use the Services if you wish, but you are responsible for use of the Service by any third party to the same extent as if you were using the Service yourself. GETPAID GROUP will provide support only to you, not to any other person you authorize to use the Services. There are no third party beneficiaries to the Agreement, meaning that third parties do not have any rights against either of us under the Agreement.
20. NOTICES
Your routine communications regarding the Services should be sent to our GETPAID GROUP support team using the GETPAID GROUP support contact email support@getpaidsuite.com. If you want to give us a notice regarding termination of the Agreement for breach, indemnification, or other non-routine legal matter, you should send it by email to finance@getpaidsuite.com.
GETPAID GROUP routine communications regarding the Services and legal notices will be sent to the individual(s) you designate as your contact(s) on your account either by email, except that GETPAID GROUP may give notice of an amendment to the AUP by posting the notice on the GETPAID GROUP web site and hosting control panel. Notices are deemed received as of the time delivered, or if that time does not fall within a Business Day, as of the beginning of the first Business Day following the time delivered. For purposes of counting days for notice periods, the Business Day on which the notice is deemed received counts as the first day. Notices must be given in English.
21. OWNERSHIP OF INTELLECTUAL PROPERTY
Each of us retains all rights, title, and interest in and to our respective trade secrets, inventions, copyrights, and other intellectual property. Any intellectual property developed by GETPAID GROUP during the performance of the Services shall belong to GETPAID GROUP unless we have agreed with you in advance in writing that you shall have an interest in the intellectual property.
22. OWNERSHIP OF OTHER PROPERTY
You do not acquire any ownership interest in or rights to possess the servers, GETPAID GROUP proprietary software libraries or other hardware we provide for your use, and you have no right of physical access to the software libraries or hardware. We do not acquire any ownership interest in or rights to the information you transmit to or from or store on your GETPAID GROUP servers or other devices. On termination of the Agreement, you must promptly release any Internet protocol numbers, addresses, or address blocks assigned to you in connection with the Service (but not any URL or top level domain or domain name) and agree that we may take steps to change or remove any such IP addresses.
23. INTELLECTUAL PROPERTY INFRINGEMENT
If GETPAID GROUP or any of its customers is faced with a credible claim that the Services infringe on the intellectual property rights of a third party, and GETPAID GROUP is not reasonably able to obtain the right to use the infringing element or modify the Services such that they do not infringe, then GETPAID GROUP may terminate the Services on reasonable notice of at least ninety (90) days, and will not have any liability on account of such termination except to refund amounts paid for Services not used as of the time of termination.
24. ASSIGNMENT
You may not assign the Agreement without GETPAID GROUP prior written consent. We may assign the Agreement in whole or in part as part of a corporate reorganization or a sale of our business.
25. FORCE MAJEURE
Neither of us will be in violation of the Agreement if the failure to perform the obligation is due to an event beyond our control, such as significant failure of a part of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorism, or other events of a magnitude or type for which precautions are not generally taken in the industry.
26. GOVERNING LAW, LAWSUITS
The Agreement is governed by the laws of the country of Jamaica, exclusive of its choice of law principles, and the laws of Jamaica, as applicable. The Agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Exclusive venue for all disputes arising out of the Agreement shall be in the courts in Kingston, Jamaica, or closest venue to Kingston, Jamaica. You waive all objections to this venue and agree not to dispute personal jurisdiction or venue in these courts. You agree that you will not bring or participate in any class action lawsuit against GETPAID GROUP or any of its employees or affiliates. Each of us agrees that we will not bring a claim under the Agreement more than one year after the time that the claim accrued.
27. SOME AGREEMENT MECHANICS
If you sign multiple Service Contracts for a single configuration - for example, to add a server or additional services, then the Master Services Agreement, Service Level Agreement, and Acceptable Use Policy referenced in the last signed Service Contract will govern the entire configuration.
Except for amendment to the AUP as described above, the Master Services Agreement, Acceptable Use Policy and Service Level Agreement may be amended only by a formal written agreement signed by both parties. A Service Contract may be amended by a formal written agreement signed by both parties, or by an exchange of correspondence, including via electronic mail or the GETPAID GROUP ticketing system, that includes the express consent of an authorized individual for each of us.
If there is a conflict between the terms of any of the documents that comprise the Agreement, the documents will govern in the following order: Service Contract, the Service Level Agreement, any addendum to the Master Services Agreement, the Master Services Agreement, and the Acceptable Use Policy. If any part of the Agreement is found unenforceable by a court, the rest of the Agreement will nonetheless continue in effect. Each of us may enforce each of our respective rights under the Agreement even if we have waived the right or failed to enforce the same or other rights in the past. Our relationship is that of independent contractors and not business partners. Neither of us is the agent for the other, and neither of us has the right to bind the other on any agreement with a third party. The captions in the Agreement are for convenience only and are not part of the Agreement. The use of the word "including" in the Agreement shall be read to mean "including without limitation." All provisions that by their nature are intended to survive expiration or termination of the Agreement shall survive expiration or termination of the Agreement.
If you have made any change to the Agreement documents that you did not bring to our attention in a way that is reasonably calculated to put us on notice of the change, the change shall not become part of the Agreement.
The Agreement may be signed by multiple counterparts, which taken together will be considered one original. Facsimile signatures shall be deemed to be original signatures.
The Agreement is the complete and exclusive agreement between you and GETPAID GROUP regarding its subject matter and supersedes and replaces any prior agreement, understanding, or communication, written or oral.
I hereby agree to the terms outlined within this contract.
Customer Company
| Timestamp |
Audit |
| February 6, 2023 9:48 am EST | GetPAID Customer Conversion Uploaded by Leighton Campbell - support@getpaidsuite.com IP 207.204.72.20 |
Document Name: GetPAID Customer Conversion
Click on "Agree & Sign" to legally sign this document and agree to the WP E-Signature Terms of Use.
Agree & Sign
| 
